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Exam Code: JK0-U11
Exam Name: CompTIA (CompTIA Strata Fundamentals of PC Functionality Exam)
One year free update, No help, Full refund!
Total Q&A: 114 Questions and Answers
Last Update: 2014-01-28

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NO.1 Which of the following refers to the data rate supported by a network connection or
interface?
A. Spam
B. Preboot Execution Environment (PXE)
C. Bandwidth
D. Branding
Answer: C

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Explanation:
Bandwidth is a term that refers to the data rate supported by a network connection or interface.
Bandwidth (or digital bandwidth) is a measurement of how much data can be sent in a period of
time. It is a data rate measured in bits. The standard unit of digital bandwidth is bits per second
(bps). In radio communication,
bandwidth (analogue bandwidth) is the range of frequencies occupied by the radio signals. The
standard unit of analogue bandwidth is Hertz (Hz).
Answer D is incorrect. In Web site designing, branding refers to the look and feel of a Web site.
Branding helps in differentiating a site from its competitors and also helps the customer to develop
a relationship with the Web site. The look and feel of a Web site comes through logo, fonts, color
schemes, and symbols used in the Web site. The overall look of the Web site should be consistent.
Answer B is incorrect. Preboot Execution Environment (PXE) is an environment to boot computers
using a network interface independently of available data storage devices like hard disks or installed
operating systems. PXE is also known as Pre-Execution Environment.
Answer A is incorrect. Spam is a term that refers to the unsolicited e-mails sent to a large number of
e-mail users. The number of such e-mails is increasing day by day, as most companies now prefer to
use e-mails for promoting their products. Because of these unsolicited e- mails, legitimate e-mails
take a much longer time to deliver to their destination. The attachments sent through spam may
also contain viruses. However, spam can be stopped by implementing spam filters on servers and
e-mail clients.

NO.2 Mark works as a Network Administrator for NetTech Inc.
The company has a Windows 2000 domain-based network. A user working on a Windows 2000
Professional client computer reports that he is unable to access some files on the hard disk.
However, he is able to successfully log on and access other files. What should Mark do to resolve
the issue?
A. Instruct the user to log off and log on again.
B. Enable the user account on the computer.
C. Check the file permissions on the hard disk drive.
D. Check the hard disk drive using the SCANDISK utility.
Answer: C

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Explanation:
In order to resolve the issue, Mark should check the file permissions for the user on the hard disk
drive. According to the question, the user is able to access other files on the hard disk. Hence, the
most likely cause of the issue is that the user does not have sufficient privileges on those files.
Answer A is incorrect. Logging off and then logging on will not help resolve the issue.
Answer D is incorrect. Checking the hard disk drive using the SCANDISK utility will not help, as the
issue is related to permissions.
Answer B is incorrect. According to the question, the user is able to successfully log on to the
computer. This indicates that his user account is already enabled. Hence, there is no need to enable
it.

NO.3 Which of the following is used by Wi-Fi Protected Access (WPA) to provide data encryption?
A. IDEA
B. TKIP
C. RSA
D. RC4
Answer: B

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Explanation:
TKIP (Temporal Key Integrity Protocol) is an encryption protocol defined in the IEEE 802.11i standard
for wireless LANs (WLANs). It is designed to provide more secure encryption than the disreputably
weak Wired Equivalent Privacy (WEP). TKIP is the encryption method used in Wi-Fi Protected Access
(WPA), which replaced WEP in WLAN products. TKIP is a suite of algorithms to replace WEP without
requiring the replacement of legacy WLAN equipment. TKIP uses the original WEP programming but
wraps additional code at the beginning and end to encapsulate and modify it. Like WEP , TKIP uses
the RC4 stream encryption algorithm as its basis.

NO.4 Which of the following statements about a smart card are true? Each correct answer
represents a complete solution. Choose two.
A. It is a device that contains a microprocessor and permanent memory.
B. It is used to securely store public and private keys for log on , e-mail signing and encryption, and
file encryption.
C. It is a device that routes data packets between computers in different networks.
D. It is a device that works as an interface between a computer and a network.
Answer: A,B

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Explanation:
A smart card is a credit card-sized device that contains a microprocessor and permanent memory. It
is used to securely store public and private keys for log on, e- mail signing and encryption, and file
encryption. To use a smart card, a computer must have a smart card reader attached with it.

NO.5 Which of the following types of parental controls is used to limit access to the Internet
contents?
A. Monitoring control
B. Usage management tool
C. Content filter control
D. Bandwidth control
Answer: C

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Explanation:
Content filter control is a type of parental control that is used to limit access to the Internet content.
Answer A is incorrect. Monitoring control is a type of parental control that is used to track locations
nd activities when using the device.
Answer B is incorrect. Usage management tool is a type of parental control that allows parents to
enforce learning time into child computing time.
Answer D is incorrect. There is no parental control such as bandwidth control.

NO.6 Which of the following parts of the computer is built-in to the motherboard?
A. Joystick
B. Mouse
C. Sound card
D. CD-ROM drive
Answer: C

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Explanation:
Sound cards are built-in to the motherboard. Sound card enables the computer to output sound to
audio devices, as well as accept input from a microphone. Most modern computers have sound
cards built-in to the motherboard, though it is common for a user to install a separate sound card as
an upgrade.
Answer D is incorrect. CD- ROM is a device used for reading data from a CD. This device is not built-
in to the mother board.
Answer B is incorrect. Mouse is a pointing device that detects two dimensional motion relative to its
supporting surface. This device is not built-in to the mother board.
Answer A is incorrect. Joystick is a device mostly used in gaming. It consists of a handheld stick that
pivots around one end, to detect angles in two or three dimensions.

NO.7 You are working with a team that will be bringing in new computers to a sales department at a
company.
The sales team would like to keep not only their old files, but system settings as well on the new
PC's. What should you do?
A. Do a system backup (complete) on each old machine, then restore it onto the new machines.
B. Copy the files and the Windows Registry to a removable media then copy it onto the new
machines.
C. Use the User State Migration tool to move the system settings and files to the new machines.
D. Use the Disk Management tool to move everything to the new computer.
Answer: C

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Explanation:
The User State Migration Tool is made specifically for this purpose. Large scale migrations require
not only files but system settings to be moved to new machines and Microsoft created this tool for
this purpose.

NO.8 Which of the following is a circuit board that is used to extend slots for expansion cards and
provides the ability to connect additional expansion cards to the computer?
A. Audio/modem riser
B. Secure Digital (SD) card
C. Riser card
D. Communication and Networking Riser (CNR)
Answer: C

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Explanation:
Riser card is a circuit board that is used to extend slots for expansion cards and provides the ability
to connect additional expansion cards to the computer.
These cards are used with LPX motherboards. With the introduction of ATX motherboards, riser
cards are rarely used. In ATX motherboards, the expansion cards connect directly to the computer
motherboard instead of using riser cards.
Answer A is incorrect. The audio/modem riser (AMR), also known as an AMR slot, is an expansion
slot. It is found on the motherboards of some Pentium III, Pentium 4, and Athlon personal
computers. It was designed by Intel to interface with chipsets and provide analog functionality, such
as sound cards and modems, on an expansion card. It has two rows of 23 pins each, making a total
of 46 pins.
Answer D is incorrect. Communication and Networking Riser (CNR) is a hardware device developed
by Intel. It plugs into the motherboard and holds chips for the functioning of devices such as
modems and audio devices. It supports V.90 analog modem, multi-channel audio, phone-line-based
networking, and 10/100 Ethernet-based networking. CNR also minimizes electrical noise
interference through the physical separation of noise- sensitive elements from the motherboard's
communication systems.
Answer B is incorrect. Secure Digital (SD) card is a non-volatile memory card format used in portable
devices such as mobile phones, digital cameras, and handheld computers. SD cards are based on the
older MultiMediaCard (MMC) format, but they are a little thicker than MMC cards. Generally an SD
card offers a write-protect switch on its side. SD cards generally measure 32 mm x 24 mm x 2.1 mm,
but they can be as thin as 1.4 mm. The devices that have SD card slots can use the thinner MMC
cards, but the standard SD cards will not fit into the thinner MMC slots. Some SD cards are also
available with a USB connector. SD card readers allow SD cards to be accessed via many connectivity
ports such as USB, FireWire, and the common parallel port.

NO.9 A customer has come to you wanting upgrade the video card in his laptop. What would you
recommend?
A. A PCI Express card
B. Upgrade is not possible
C. A PCMCIA card
D. An AGP Card
Answer: B

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Explanation:
Video cards in laptops are built into the motherboard and cannot be upgraded.
Answer D is incorrect. An AGP card is an older type of video card for PC's.

NO.10 You are working in a Windows network environment. Which of the following accounts/groups
have many advanced permissions not needed by occasional users?
Each correct answer represents a part of the solution. Choose two.
A. Guest
B. Standard user
C. Administrator
D. Power Users
Answer: D,C

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Explanation:
An Administrator user account has full permissions on the computer.
The Power Users group has many advanced permissions not needed by occasional users.
Power users can perform any tasks except those reserved for administrators.
Answer B is incorrect. A Standard user account has a minimal set of permissions.
Each account in standard user mode is designed to store a separate set of settings for users.
The users are allowed to launch applications, create new documents, and modify basic system
configurations.
Answer A is incorrect. A Guest account is designed to provide temporary access to computers.
It does not store user-specific profile settings permanently. This account is disabled by default.

NO.11 Which of the following is a file management tool?
A. Windows Explorer
B. Device Manager
C. MSCONFIG
D. Defrag
Answer: A

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Explanation:
Windows Explorer is a file management tool. Windows Explorer is a dual-pane window that can be
used for file management.
File management includes copying, moving, renaming, and searching files and folders.
Windows Explorer displays the resources on the system and the tools available in the operating
system in a hierarchical form, in its left window-pane.
It displays the contents of the folder that is selected in the left window-pane, in its right window-
pane.
Windows Explorer can also be used for starting programs or accessing system resources such as a
printer.
It can be accessed in Windows through the Start menu as follows:
Start>Programs>Accessories>Windows Explorer
Answer B and C are incorrect.
Device Manager and MSCONFIG are system management tools.

NO.12 Which of the following slots on a motherboard are best for a video card? Each correct answer
represents a complete solution. Choose two.
A. PCI
B. PCIe
C. EISA
D. AGP
Answer: D,B

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Explanation:
AGP and PCIe are the best slots for a video card. PCI Express (PCIe), also known as 3rd Generation
I/O (3GIO), is a type of computer bus. It is a new I/O bus technology that has more bandwidth than
PCI and AGP slots. It uses two low-voltage differential pairs, at 2.5Gb/s in each direction. It is
designed to replace PCI and AGP expansion slots. The bus is available in several different bus widths:
x1, x2, x4, x8, x12, x16, and x32. PCIe is able to transfer data in both directions at a time. PCIe
hardware will work on operating systems that support PCI. AGP is a high speed 32-bit bus designed
for high performance graphics and video support. It allows a video card to have direct access to a
computer's RAM, which enables fast video performance. AGP provides a bandwidth of up to 2,133
MB/second.
Answer C is incorrect. The Extended Industry Standard Architecture (EISA) is a 32-bit PC expansion
bus designed as a superset of a 16-bit ISA bus. The EISA bus is designed to increase the speed and
expand the data width of the legacy expansion bus while still supporting older ISA cards. EISA slots
are obsolete now.
Answer A is incorrect. PCIe and AGP slots are better than PCI slot for a video card.

NO.13 You need to alter disk partitions in Windows XP prior to upgrade to Windows Vista.
Which Windows utility should you use for this?
A. Disk Defragmenter
B. The Registry
C. Disk Management
D. System Configuration Utility
Answer: C

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Explanation:
The Disk Management tool is used to alter, adjust, and configure partitions.

NO.14 Which of the following statements does the UK Parliament state in the Computer Misuse Act
1990? Each correct answer represents a complete solution. Choose two.
A. Unauthorized access to the computer material is punishable by 6 months imprisonment or a fine
"not exceeding level 5 on the standard scale".
B. Personal data shall be adequate, relevant, and not excessive in relation to the purpose or
purposes for which they are processed.
C. Appropriate technical and organizational measures shall be taken against unauthorized or
unlawful processing of personal data and against accidental loss or destruction of, or damage
D. Unauthorized modification of computer material is subject to the same sentences as section 2
offences.
Answer: A,D

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Explanation:
The Computer Misuse Act 1990 is an act of the UK Parliament which states the following statement:
Unauthorized access to the computer material is punishable by 6 months imprisonment or a fine
"not exceeding level 5 on the standard scale" (currently 5000). Unauthorized access with the intent
to commit or facilitate commission of further offences is punishable by 6 months/maximum fine on
summary conviction or 5 years/fine on indictment. Unauthorized modification of computer material
is subject to the same sentences as section 2 offences.
Answer B and C are incorrect. These two statements are stated in the Data Protection Act 1998.

NO.15 Which of the following is designed to infiltrate or damage a computer without the consent of
the owner?
A. Shareware
B. Malware
C. Freeware
D. Stealware
Answer: B

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Explanation:
The term malware refers to malicious software, which is a broad class of malicious viruses, including
spyware.
Malware is designed to infiltrate or damage a computer without the consent of the owner.
Answer D is incorrect. Stealware is associated with Web bugs or spyware.
It is used by Web sites to affiliate marketing programs. Stealware attributes can be present in
peer-to-peer software applications. Spyware, adware, and stealware are similar types of malicious
code. Some Websites are advertised as free and allow information to be downloaded.
However, a pop-up window with a disclaimer should appear.
The disclaimer discloses information of possible charges or rerouting of the Web site. The users
should read the disclaimer to learn what charges are applicable before clicking the advertisement.
Otherwise, they will be liable to pay a large sum of money. The working procedure of stealware is
shown in the figure below:
Answer A is incorrect. Shareware is software designed to use freely or for a limited period available
on the Internet. After completing the given time, the user can either purchase it or legally remove it.
These types of products are usually offered either with certain features only available when the user
has purchased the product, or as a full version but for a limited trial period of time.
Answer C is incorrect. Freeware is computer software that can be used without paying for it.

NO.16 You are selecting memory to put in to a laptop. Which of the following types of RAM chips
would you most likely select?
A. 72 PIN
B. 240 PIN
C. 184 PIN
D. 144 PIN
Answer: D

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Explanation:
Both MicroDIMM and SO-DIMM come in a 144 pin configuration, and are used for laptops.

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NO.1 Joe, a user, is unable to reach websites, but is able to ping several Internet IPv4 addresses. Which of
the following is the MOST likely problem?
A. Incorrect subnet mask
B. Incorrect DNS
C. Missing default gateway
D. Incorrect IPv6 address
Answer: B

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NO.2 Sandy, a technician, wants to limit access to a wireless network to company owned laptops, but does
not want to use an encryption method. Which of the following methods would be BEST to accomplish
this?
A. MAC filtering
B. SSL VPN
C. PPPoE
D. WPA Enterprise
Answer: A

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NO.3 Two duplicate pieces of equipment can be used in conjunction for which of the following purposes?
(Select TWO)
A. High availability
B. Fault tolerance
C. Reduce latency
D. Wi-MAX
E. CARP
Answer: AB

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NO.4 Which of the following is an example of two-factor authentication?
A. A username and PIN
B. A username and password
C. A username, password, finger print scan, and smart card
D. A username, password, and key fob number
Answer: D

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NO.5 Joe, a network technician, is tasked with installing a router and firewall to get an office working with
Internet access. Which of the following features MUST be configured to allow sharing of a single public IP
address?
A. QoS
B. POP3
C. PAT
D. SMTP
Answer: C

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NO.6 Sandy, the network administrator, has funding to do a major upgrade of the company LAN. This upgrade
is currently in the planning stage, and Sandy still needs to determine the network requirements,
bottlenecks, and any future upgrades in mind.
Which of the following is the FIRST step in the planning process?
A. Conduct a vulnerability scan
B. Establish a network baseline
C. Conduct traffic analysis
D. Conduct a risk assessment
Answer: B

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NO.7 Which of the following network topologies, when a single machine's cable breaks, would only affect one
network device and not the rest of the network?
A. Bus
B. Peer-to-peer
C. Ring
D. Star
Answer: D

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NO.8 Which of the following TCP/IP and OSI model layers retransmits a TCP packet if it is not received
successfully at its destination?
A. The transport OSI model layer and the transport TCP/IP model layer
B. The transport OSI model layer and the Internet TCP/IP model layer
C. The network OSI model layer and the transport TCP/IP model layer
D. The network OSI model layer and the Internet TCP/IP model layer
Answer: A

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NO.9 Which of the following is a form of encrypting packets for safe, secure data transmission within a
network?
A. RAS
B. PPTP
C. IPSec
D. ICA
Answer: C

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NO.10 Which of the following network appliances would facilitate an even amount of traffic hitting each web
server?
A. Load balancer
B. VPN concentrator
C. Proxy server
D. Content filter
Answer: A

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NO.11 The location that the local network connection ends and the ISP responsibility begins is known as the:
A. Access point.
B. Default gateway.
C. IDF connection.
D. Demarcation point.
Answer: D

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NO.12 Which of the following connector types would Sandy, a network technician, use to connect a serial
cable?
A. RJ-11
B. BNC
C. LC
D. DB-9
Answer: D

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NO.13 Joe, a technician, is configuring ports on a switch. He turns off auto-negotiation and sets the port
speed to 1000 Mbps. A user
PC is no longer able to access the network. Which of the following is
MOST likely the problem?
A. The user
NIC does not support 1Gbps
B. The switch is not compatible with 1000Mbps.
C. The user's NIC does not support 100Mbps.
D. Joe needs to restart the DNS server.
Answer: A

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NO.14 Which of the following sizes is the fixed cell length in ATM?
A. 8 bytes
B. 53 bytes
C. 64 kilobytes
D. 128 kilobytes
Answer: B

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NO.15 A company has only three laptops that connect to their wireless network. The company is currently
using WEP encryption on their wireless network. They have noticed unauthorized connections on their
WAP and want to secure their wireless connection to prevent this. Which of the following security
measures would BEST secure their wireless network? (Select TWO).
A. Change the encryption method to WPA
B. Limit the DHCP scope to only have three addresses total
C. Enable the SSID broadcast
D. Enable and configure MAC filtering
E. Change the broadcast channel to a less commonly used channel
Answer: AD

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NO.16 Sandy, a technician, installs a new WAP and users are able to connect; however, users cannot access
the Internet. Which of the following is the MOST likely cause of the problem?
A. The signal strength has been degraded and latency is increasing hop count.
B. An incorrect subnet mask has been entered in the WAP configuration.
C. The signal strength has been degraded and packets are being lost.
D. Users have specified the wrong encryption type and routes are being rejected.
Answer: B

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NO.17 Which of the following should Joe, a technician, do FIRST when setting up a SOHO network?
A. Set up an account with an Internet service provider.
B. Create a list of requirements and constraints.
C. Arrange a domain name with a suitable registrar.
D. Choose the correct operating system version.
Answer: B

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NO.18 Which of the following network scanners detects and sends out alerts for malicious network activity?
A. Packet sniffers
B. IDS
C. Port scanners
D. IPS
Answer: B

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NO.19 Sandy, a network administrator, wants to be able to block all already known malicious activity.
Which of the following would allow her to perform this activity.?
A. Behavioral Based IDS
B. Signature Based IDS
C. Behavioral Based IPS
D. Signature Based IPS
Answer: D

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NO.20 Which of the following would Joe, a technician, configure to modify the time a device will hold an IP
address provided through DHCP?
A. DNS suffixes
B. Leases
C. Static IP addressing
D. Reservations
Answer: B

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NO.1 The processes a very large number of invoices daily that are of non-standard sized and
different
thickness. Which of the following is the most important criterion for selecting a scanner for me ?
A. ADF
B. Lamps
C. High Speed
D. Despeckling
Answer: A

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NO.2 The is implementing a document imaging system and making the images available via the
Internet.
Which of the following issues is the most important security consideration?
A. User profiling
B. Virus protection
C. Firewall configuration
D. Disaster recover and data restoration
Answer: C

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NO.3 An end-user wants a user interface that is easy to personalize, will allow for new applications
to be added, and will allow for inter-application communication. Which of the following interfaces
will meet these requirements?
A. A portal
B. A browser
C. A customer Windows client
D. A Java client written with JavaServer Pages (JSP)
Answer: A

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NO.4 What is a disadvantage of scanning all images at the highest resolution possible?
A. Higher expense
B. Lower quality
C. Small file size
D. Compatibility issues
Answer: A

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NO.5 The needs to send scanned forms to various remote offices. They receive and scan 100 forms
a day.
Approximately how long would it take to transmit 100 50KB images using a 56Kbps modem
assuming a 10% throughput reduction for overhead?
A. 8 minutes
B. 13 minutes
C. 18 minutes
D. 26 minutes
Answer: B

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NO.6 A title company wishes to scope out its residential mortgage packaging business process. All of
the mortgage packets are internally received at a central office. How should a consultant next
proceed in the identification phase?
A. Locate key stakeholder groups and observe the workflow in action
B. Conduct focus groups with members of each department
C. Develop a detailed process workflow and refer back to all the participating decision makers
D. Conduct an electronic survey to all the customers employees documenting the responses in a
project database
Answer: A

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NO.7 Scope creep can often occur when:
A. there is project buy-in.
B. there is a concise project plan.
C. project deliverables are poorly defined.
D. outsourcing is an option.
Answer: C

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NO.8 A company needs to scan 5,000 three-page documents every Monday. Each document is 65
KB in size. What is the annual storage requirement?
A. 8.2 MB
B. 16.5 MB
C. 16.1 GB
D. 32.5 GB
Answer: C

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NO.9 After analyzing a department's business process, the consultant notices several redundant
steps in data
entry that impede efficiency. He recommends significant changes. Which of the following should the
consultant provide to communicate these changes?
A. User manuals
B. A white paper
C. Proof of concept
D. Technical manuals
Answer: B,C

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NO.10 The is implementing a document imaging system and making the images available via the
Internet.
Which of the following issues is the most important security consideration?
A. User profiling
B. Firewall configuration
C. Disaster recover and data restoration
D. Disaster recover and data restoration
Answer: B

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NO.11 The plans to implement a new document management solution and move from optical
storage to RAID5 storage. When they convert the document images from the optical platters to
RAID5, how many pages will there be from a jukebox with ten 2.6GB platters, each of which 90% is
full, assuming that average image size is 50KB?
A. 468,000 pages
B. 520,000 pages
C. 4,680,000 pages
D. 5,200,000 pages
Answer: A

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NO.12 A company needs to store 500 two-page documents every day. Each document is 50 KB. What
storage capacity is required for one month, assuming 21.5 days per month?
A. 525 MB
B. 651 MB
C. 1.05 GB
D. 5.25 GB
Answer: A

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NO.13 A component of designing the input environment would include:
A. document quality.
B. printing volume.
C. storage media.
D. print media.
Answer: A

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NO.14 A change control plan is concerned with all of the following EXCEPT:
A. responding to the factors that create scope change.
B. determining that a scope change has occurred.
C. documenting baseline project plan assumptions.
D. managing the actual modifications when and if any occur.
Answer: C

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NO.15 In a Request For Proposal (RFP) for an Electronic Document Management (EDM) solution, the
customer is requiring a total cost for all goods and services. This model is known as:
A. fixed price.
B. time and materials.
C. time and materials with travel expenses.
D. mixed mode pricing.
Answer: A

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Exam Code: HT0-102
Exam Name: CompTIA (HTI+ Systems Infrastructure and Integration)
One year free update, No help, Full refund!
Total Q&A: 220 Questions and Answers
Last Update: 2013-12-22

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NO.1 In a wireless security system, the controller should monitor each transmitter for:
A. high interference
B. low radiation level
C. high humidity
D. low battery
Answer: D

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NO.2 A technician is programming the locations for 802.11 devices used in home automation. Which
of the following describes the Layer 2 address of the OSI model?
A. IP address
B. MAC address
C. X10 address
D. 802.11 address
Answer: B

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NO.3 Which of the following does NOT need to be documented for a control system?
A. System diagram
B. Equipment list
C. Configuration of equipment
D. Equipment specifications
Answer: D

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NO.4 Which of the following standards has the greatest maximum distance from the central office of
the telephone company to the home?
A. ADSL
B. SDSL
C. IDSL
D. G.SHDSL
Answer: C

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NO.5 Which of the following tools is used to fasten a connector to a cable end?
A. Crimper
B. Wire strippers
C. Lineman's pliers
D. Punch-down tool
Answer: A

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NO.6 Which of the following systems utilizes the electrical cabling as a control media throughout the
house?
A. PLC
B. HomeRF
C. HomePNA
D. Broadband coaxial
Answer: A

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NO.7 Which of the following methods offer protection from attenuation in larger installations using an
X10 protocol to control devices?
A. IR repeater
B. Signal bridge
C. RS-232 to RS-485 converter
D. 75 ohm to 100 ohm converter
Answer: B

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NO.8 Which of the following devices is required by the Federal Communications Commission (FCC)
for registered alarm connections in which alarm panels are connected to a telephone line?
A. RJ-11
B. RJ-21
C. RJ-31X
D. RJ-45
Answer: C

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NO.9 An integrated home automation system is being designed to use a personal computer equipped
with a single IEEE 1394 port. What is the total number of devices that additional ports are
needed?
A. 23
B. 43
C. 63
D. 83
Answer: C

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NO.10 One of the devices used to control a multimedia center uses serial communications to receive
instructions from he system controller. The device needs to be tested off-line, and it has been
disconnected from the system controller. A notebook computer equipped wit ha serial port is
available for testing. Which of the following cables will complete the connection?
A. Coaxial
B. Patch
C. Telephone
D. Null-modem
Answer: D

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NO.11 Which of the following ANSI/TIA/EIA standards most directly concerns residential low-voltage
an telecommunication cabling?
A. 568-B
B. 570
C. 570-A
D. 606
Answer: C

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NO.12 Which of the following authorities establish the National Electrical Code (NEC) as legal
regulations?
A. Local fire marshal
B. Local governments
C. Building contractors
D. National Fire Protection Association (NFPA)
Answer: B

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NO.13 Which of the following devices will prevent the loss of functionality during a sudden alternating
current (AC) power outage?
A. Dedicated circuit
B. Surge protector
C. Transfer switch
D. Uninterruptible Power Supply (UPS)
Answer: D

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NO.14 Which of the following serial protocols allows the daisy chaining of devices?
A. Fire Wire
B. RS-232
C. RS-422
D. RS-485
Answer: D

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NO.15 Which of the following is a requirement of a home automation system that allows the system to
be set up for out of band remote maintenance from an off-site location?
A. Dial-in modem
B. Local terminal
C. Infrared remote
D. Wireless access point
Answer: A

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NO.16 A programmable HVAC thermostat can be accessed remotely to:
A. warm of a high heating bill
B. light up the thermostat in dark hallways
C. power the HVAC upon the loss of AC power
D. allow the panel to control the temperature settings of the thermostat
Answer: D

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NO.17 The design of a system requires a wall-mounted control device that works with a RS-485 based
control processor. Control needs to be available at 16 locations. The interface should allow the
technician to customize the menu options with icons and text associated with each of the push
buttons. Which of the following meets the design criteria?
A. Web pad
B. LCD keypad
C. If remove control
D. Touch screen controller
Answer: B

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NO.18 Which of the following terms describes a point or group of points in an alarm system?
A. Zone
B. Area
C. Perimeter
D. Demarcation
Answer: A

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NO.19 Which of the following is a support that is mounted to the backboard and used to manage cables?
A. Conduit
B. 66 block
C. D-ring
D. Cable tray
Answer: C

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NO.20 The IEEE 1394 interface is commonly referred to as:
A. SCSI
B. FireWireTM
C. Fast Ethernet
D. Gigabit Ethernet
Answer: B

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Exam Code: 220-702
Exam Name: CompTIA (CompTIA A+ Practical Application (2009 Edition))
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Total Q&A: 422 Questions and Answers
Last Update: 2013-12-22

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NO.1 A user is working in a small office home office (SOHO), running Windows XP, and cannot connect to
the Internet. The office uses a router that is setup as a DHCP server. The technician types IPCONFIG in
the command prompt, the following appears:
IP address 0.0.0.0
Gateway 0.0.0.0
Subnet Mask 0.0.0.0
DNS 0.0.0.0
Which of the following should the technician check FIRST?
A. Network adapter drivers
B. Router settings
C. Network cable
D. Firewall
Answer: C

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NO.2 A technician plugs a USB device into the computer. The system tray displays a message that reports
the device is installed, but may not work properly. Which of the following is the MOST likely cause of the
message?
A. The device needs a firmware update.
B. The device needs an updated driver installed.
C. The plugged in device is too slow for the USB port speed.
D. The device is incompatible with the installed version of Windows.
Answer: B

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NO.3 A user is connecting to the Internet using a DSL modem. The user installs a new wireless router and is
unable to connect remotely to their computer, using Remote Desktop. The user had no issues connecting
remotely before the wireless router was installed.
Which of the following is the problem?
A. Wireless router drivers are needed.
B. Port forwarding is not setup.
C. The wireless router is defective.
D. VPN is not setup correctly.
Answer: B

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NO.4 Which of the following network modifications should be implemented to extend the wireless network
range and allow out-of-range users to share the Internet connection?
A. Create a new VLAN for the out-of-range users.
B. Add a wireless access point for the out-of-range users.
C. Upgrade the out-of-range users
SSID searching software.
D. Enable network sharing on the users
computers that are within range.
Answer: B

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NO.5 Which of the following will fix a laptop with dark irregular lines that run the width of the display in all
video modes?
A. Perform a System Restore
B. Replace the video capture card
C. Change the resolution to 800 x 600
D. Replace the LCD
Answer: D

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NO.6 A computer running Windows 7 will not boot up. A user is receiving an ® I nva li d boo t d i s
error.
Which of the following is the cause of this error?
A. The BOOT.INI file is not found.
B. The Windows registry is corrupt.
C. There is a CD-ROM in the drive.
D. The floppy drive is disconnected.
Answer: C

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NO.7 Which of the following locations would a technician use to add a Windows 7 computer to a domain?
A. System Properties
B. Windows Defender
C. Network and Sharing Center
D. Device Manager
Answer: A

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NO.8 A home user wants to setup a wireless network. Which of the following would be the MOST important
consideration?
A. Operating system type of the connected PCs
B. Location of the wireless router
C. Number of PCs that will access the network
D. Number of available Ethernet ports on the router
Answer: B

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NO.9 After powering on a workstation, an intrusion alert is displayed indicating that the case has been opened.
How would a technician reset the alert?
A. Change the setting in the registry
B. Change the setting in the BIOS
C. Change the setting in the DOS startup files
D. Change the setting in the Control Panel
Answer: B

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NO.10 A technician needs to change the process priority of a background program. Which of the following tools
is BEST for performing this function.?
A. MSCONFIG
B. Computer Management
C. Task Scheduler
D. Task Manager
Answer: D

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NO.11 The user cannot access some Internet websites, but can connect to resources inside the local network.
The technician successfully uses the ping command to test the user s connectivity. Which of the following
commands can the technician run NEXT to troubleshoot the issue?
A. net /?
B. ipconfig /flushdns
C. netstat -r
D. nbtstat -R
Answer: B

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NO.12 A technician is replacing the motherboard on a laptop. Which of the following is the MOST important
step during the disassembly process?
A. Place all of the screws in a container with other parts.
B. Keep the power supply plugged in to ground the system.
C. Organize the screws and document the locations.
D. Use a magnetic tipped screwdriver to remove the screws.
Answer: C

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NO.13 Which of the following characteristics of Windows Gadgets is accurate?
A. Windows Gadgets are available in all versions of Windows since XP.
B. Windows Gadgets are part of the Sidebar in Windows Vista and Windows 7.
C. Windows Gadgets were introduced in Windows 7.
D. Windows Gadgets are part of the Sidebar in Windows Vista.
Answer: B

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NO.14 A customer has a wireless router installed in their home office. The customer is having issues with
signal strength at the opposite end of the house. Which of the following is the BEST option to increase the
signal strength?
A. Install a high gain antennafocused towards the office wall
B. Run CAT5e cable to all of the roomsthat have poor signal strength
C. Install a wireless repeater at the far end of the house
D. Install a second wired router in the far end of the house
Answer: C

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NO.15 Offline files and folders are available on which versions of Windows? (Select TWO).
A. Windows 7 Ultimate
B. Windows 7 Home Premium
C. Windows XP Home
D. Windows Vista Home Premium 64-bit
E. Windows XP Professional
Answer: A,E

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NO.16 A technician wants to setup hardware RAID 5 for a Windows 7 computer to prevent data loss. In which
of the following locations would the technician MOST likely change the setting?
A. Disk Manager
B. Device Manager
C. Windows Boot DVD
D. The BIOS
Answer: D

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NO.17 Which of the following are encrypted protocols? (Select TWO).
A. TELNET
B. SSH
C. POP3
D. FTP
E. HTTPS
Answer: B,E

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NO.18 A user powers up their desktop PC, and instead of booting up normally, the user is taken into the BIOS
setup.
Which of the following is the MOST likely problem?
A. The MBR is corrupt
B. NTLDR cannot be found by the system
C. A faulty CMOS battery
D. The BIOS requires a firmware update
Answer: C

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NO.19 Two users share the same Windows 7 computer. The first user creates a document intended to be
used by both users, and then logs off. The second user logs on and types the name of the document in
the Start menu, but the document is not found. Which of the following is the problem?
A. The document is set to hidden.
B. The document is locked.
C. The document was saved as a system document.
D. The document is owned by the first user.
Answer: D

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NO.20 A customer requires a shock resistant mass storage device in their PC. Which of the following drives
should the technician install?
A. Hard disk
B. Solid state
C. Floppy
D. Tape
Answer: B

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Exam Code: JK0-701
Exam Name: CompTIA (CompTIA E2C A+ Essentials (2009 Edition) Exam)
One year free update, No help, Full refund!
Total Q&A: 491 Questions and Answers
Last Update: 2013-12-22

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NO.1 802.11n has the potential to support up to:
A. 11Mbps.
B. 20Mbps.
C. 54Mbps.
D. 100Mbps.
Answer: D

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NO.2 Every time the computer starts a technician receives a message saying that the computer case has
been opened. Which of the following can be disabled in the BIOS to prevent this message from
appearing?
A. Trusted Platform Module (TPM)
B. Intrusion detection
C. WiFi Protected Access (WPA)
D. Firewall
Answer: B

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NO.3 A PC is having its PSU replaced and the new PSU has a connector that is too large for the
motherboard's socket. Which of the following is needed to solve this issue?
A. The PC needs a NLX to ATX adapter.
B. The PC needs a 26-to-20 pin ATX adapter.
C. The PC needs a 24-to-20 pin ATX adapter.
D. The PC needs an AT-to-ATX adapter.
Answer: C

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NO.4 In the laser printing process, which of the following is true?
A. A wax-based substance is melted and applied directly to the media.
B. Toner is applied to a photoconductor and transferred to the media.
C. Heat is applied to heat-sensitive media to create an image.
D. Toner is sprayed to the media.
Answer: B

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NO.5 Which of the following printer types is the BEST for a technician to recommend to a
company needing to print 10,000 black and white pages per month?
A. Laser
B. Thermal
C. Inkjet
D. Dot Matrix
Answer: A

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NO.6 Which of the following Windows utilities will identify issues with drivers and programs running under
Windows XP?
A. System Information
B. Hardware Compatibility List
C. Dr. Watson
D. Program Compatibility Wizard
Answer: D

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NO.7 Which of the following wireless network features grants the ability to select which devices connect to a
wireless network based on a device's hardware address?
A. WPA encryption
B. MAC filtering
C. NAT translation
D. SSID broadcasting
Answer: B

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NO.8 When determining a customer's specific issue, which of the following is the BEST
approach?
A. Ask the customer to speak with someone else that may be able to help.
B. Ask open-ended Questions to narrow the scope of the problem.
C. Ask a co-worker what the customer is trying to explain.
D. Ask focused Questions that lead the customer with yes or no Answers.
Answer: B

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NO.9 Which of the following broadband technologies provides the FASTEST bandwidth speeds?
A. DSL
B. Cable
C. Satellite
D. Fiber
Answer: D

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NO.10 Which of the following connector types is used on CAT5e cable?
A. RJ-45
B. ST
C. RJ-11
D. BNC
Answer: A

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NO.11 A customer wants to connect an external projector to a laptop. The projector is plugged into the
external video port but no video is shown on the projector. Which of the following will correct the problem?
A. Upgrade the BIOS.
B. Release the LCD cutoff switch.
C. Toggle the WiFi switch.
D. Toggle the Fn key.
Answer: D

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NO.12 A technician is installing Windows Vista onto a new computer locally. Which of the following describes
the method the technician would MOST likely use?
A. Floppy
B. DVD
C. Blu-Ray
D. PXE
Answer: B

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NO.13 A technician has determined that the primary hard drive has failed and the defective hard drive has
been replaced. According to the troubleshooting process, which of the following steps would come
NEXT?
A. Document the setting.
B. Establish a probable cause.
C. Verify full system operation.
D. Question the user.
Answer: C

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NO.14 A technician is repairing a keyboard issue, in which the keys are not typing anything within document
editing software. After Questioning the user, the technician discovers that the user was eating lunch while
typing the document. The technician comes to the conclusion that liquid was spilled onto the keyboard.
According to the troubleshooting theory, which of the following would be the NEXT step to follow?
A. Ask the user open-ended Questions.
B. Make closing notes of the repair.
C. Replace the keyboard with a new keyboard.
D. Verify the system functionality.
Answer: C

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NO.15 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which
of the following devices would be MOST effective in achieving this?
A. Bluetooth card
B. 802.11 a/b/g WiFicard
C. 802.11n WiFi card
D. Cellular WAN card
Answer: D

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NO.16 A technician receives a Windows laptop that has not been operating correctly since a user changed
some registry settings by mistake. Which of the following should be attempted? FIRST?
A. Reset the CMOS
B. Rollback to a restore point
C. Boot into Safe Mode
D. Reconfigure the BIOS
Answer: B

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NO.17 Which of the following cables allows for the transfer of video and sound?
A. VGA
B. S-Video
C. DVI
D. HDMI
Answer: D

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NO.18 Which of the following is an example of a manufacturer's image stored on a hard drive?
A. Factory Recovery Partition
B. OEM Version
C. Recovery CD
D. Network Install
Answer: A

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NO.19 Which of the following IP ranges is Class C?
A. 192.0.0.0-223.255.255.255
B. 128.0.0.0-191.255.255.255
C. 1.1.1.1-126.255.255.255
D. 224.0.0.0-255.255.255.0
Answer: A

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NO.20 A technician downloads an updated version of the driver for a sound card in Windows XP. After
extracting the driver, how would the technician update the driver?
A. Device Manager> expand 'Sound, video and game controllers'>double click on the
name of the sound card> Troubleshoot'
B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card'
C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver'
D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound,
video and game controllers'
Answer: D

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NO.21 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling
process?
A. Heatsink
B. Fan
C. Liquid cooling system
D. Thermal compound
Answer: D

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NO.22 Which of the following commands is used to bring up the interface that allows a
technician to edit startup services and applications?
A. msinfo32
B. cmd
C. dxdiag
D. msconfig
Answer: D

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NO.23 A computer fails POST with 1 long, and 2 short beeps. Which of the following components has MOST
likely failed?
A. Sound card
B. Power supply
C. NIC
D. Video card
Answer: D

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NO.24 Which of the following media types is MOST affected by the RPM rating?
A. SDD
B. Flash
C. Tape
D. HDD
Answer: D

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NO.25 Which of the following Windows Vista versions can be installed on a system with
512MB of RAM and a 40GB HDD?
A. Home Basic
B. Home Premium
C. Ultimate
D. Business
Answer: A

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NO.26 A technician encounters an IP address of 191.15.20.1. The IP address is a member of
which of the following classes?
A. Class A
B. Class B
C. Class C
D. Class D
Answer: B

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NO.27 Which of the following keyboard combinations will lock a Windows XP workstation?
A. Windows Key + L
B. CTRL + ALT + Delete
C. Windows Key + CTRL + Backspace
D. Windows Key + CTRL + Escape
Answer: B

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NO.28 Which of the following memory types has a clock speed of 400MHz?
A. PC133
B. PC2700
C. PC3200
D. PC10600
Answer: C

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NO.29 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected
by:
A. Adjusting the refresh rate.
B. Adjusting the dot pitch.
C. Degaussing the monitor.
D. Adjusting the resolution.
Answer: A

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NO.30 Which of the following connectors are used for musical equipment?
A. DVI
B. MIDI
C. 6-pin mini-DIN
D. HDMI
Answer: B

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