IBM 000-G01 exam practice questions and answers

Whatever exam you choose to take, ITCertKing training dumps will be very helpful to you. Because all questions in the actual test are included in ITCertKing practice test dumps which provide you with the adequate explanation that let you understand these questions well. As long as you master these questions and answers, you will sail through the exam you want to attend.

Now IBM 000-G01 certification test is very popular. Not having got 000-G01 certificate, you must want to take the exam. Indeed, IBM 000-G01 test is very difficult exam, but this is not suggested that you cannot get high marks and pass your exam with ease. Without knowing the shortcut of IBM 000-G01 exam, do you want to know the testing technique? As for the point, I can tell you that ITCertKing IBM 000-G01 study guide is your unique choice.

Now in such society with a galaxy of talents, stabilizing your job position is the best survival method. But stabilizing job position is not so easy. When others are fighting to improve their vocational ability, if you still making no progress and take things as they are, then you will be eliminated. In order to stabilize your job position, you need to constantly improve your professional ability and keep up with the pace of others to let you not fall far behind others.

Exam Code: 000-G01
Exam Name: IBM (IBM EMEA Maintenance and Technical Support Mastery Test v1)
One year free update, No help, Full refund!
Total Q&A: 140 Questions and Answers
Last Update: 2014-02-14

Today, the IT industry is facing fierce competition, you will feel powerless, this is inevitable. All you have to do is to escort your career. Of course, you have many choices. I recommend that you use the ITCertKing IBM 000-G01 exam questions and answers, it is a good helper to help your success of IT certification. So what you still waiting for, go to get new ITCertKing IBM 000-G01 exam training materials early.

The talent is everywhere in modern society. This is doubly true for IT field. With the popularity of the computer, hardly anyone can't use a computer. Working in the IT industry, don't you feel pressure? Educational level is not representative of your strength. Education is just a ticket, however really keeping your status is your strength. As IT staff, how to cultivate your strength? It is a good choice to take IT certification test which can not only help you master more skills, also can get the certificate to prove your ability. Do you want to take IBM 000-G01 exam that is very popular in recent?

ITCertKing IBM 000-G01 exam training materials praised by the majority of candidates is not a recent thing. This shows ITCertKing IBM 000-G01 exam training materials can indeed help the candidates to pass the exam. Compared to other questions providers, ITCertKing IBM 000-G01 exam training materials have been far ahead. uestions broad consumer recognition and reputation, it has gained a public praise. If you want to participate in the IBM 000-G01 exam, quickly into ITCertKing website, I believe you will get what you want. If you miss you will regret, if you want to become a professional IT expert, then quickly add it to cart.

000-G01 Free Demo Download: http://www.itcertking.com/000-G01_exam.html

NO.1 How does MTS deliver its value in reducing the outage duration?
A. Highly trained hardware service reps (SSRs) to handle the client's call
B. Dedicated team of professionals who know the client's environment
C. Experience in managing complex problems - particularly multi vendor
D. All of the above
Answer: D

IBM test questions   000-G01 original questions   000-G01 exam prep   000-G01   000-G01 exam simulations

NO.2 What is the single most important differentiator of the IBM SWMA?
A. The price is very low
B. It covers all software on System x
C. It is Software Support for non-IBM products only
D. It is a bundled offering for Support and Subscription of IBM Software Products
Answer: D

IBM certification training   000-G01 original questions   000-G01   000-G01   000-G01 pdf   000-G01 questions

NO.3 What are the factors used in the algorithm to calculate the benefit of reduced problem-handling
resources?
A. "Amount of resource reallocated to strategic project", "Hourly resource cost"
B. "Monthly value of a project", "Hourly resource cost"
C. "Monthly value of a project", "Hourly Outage Cost"
D. "Hourly Outage Cost", "Amount of resource reallocated to strategic project"
Answer: A

IBM   000-G01 answers real questions   000-G01 certification

NO.4 What do you want from call preparation?
A. Identify the desired outcomes for the call
B. Identify next steps
C. Identify how to handle difficult areas
D. All of the above
Answer: D

IBM   000-G01   000-G01   000-G01

NO.5 What two Premium Maintenance Services offerings are offered ideally on top of a Base Maintenance
Support?
A. SupportLine and Microcode Support
B. ServicePac and Harddrive Retention
C. Software Support Extension and SupportLine
D. Service Upgrade and Committed Services
Answer: D

IBM   000-G01 exam prep   000-G01   000-G01 certification

NO.6 What are the rules for good questioning?
A. Give the customer a lecture about the benefits of MTS
B. Roll multiple questions into one long, rambling question
C. Do not ask reconfirming and clarification questions
D. Keep your questions short and simple
Answer: D

IBM original questions   000-G01   000-G01   000-G01 exam dumps

NO.7 What is the objective of the Confirm phase (ERIC Questioning Framework)?
A. Leave the specifics of the next call open to have room to add other products
B. Find out if any areas of disagreement exist
C. Explore and reflect on potential MTS solutions
D. Confirm you priorities
Answer: B

IBM   000-G01 dumps   000-G01   000-G01

NO.8 What are some of the highlights of the IBM MTSS solution?
A. Alleviates the management burden on IT and is helping to free up resources for more strategic tasks
B. IBM provides inventory, reporting and invoice management
C. Provides a comprehensive IT management solution for the client's whole IT infrastructure
D. All of the above
Answer: D

IBM exam   000-G01   000-G01 demo   000-G01 demo

NO.9 What is the objective of the Explore phase (ERIC Questioning Framework)?
A. Understand the priorities of the client
B. Understand the linkage between the IT and the business
C. Uncover and expand topics of interest
D. All of the above
Answer: D

IBM   000-G01 study guide   000-G01   000-G01 exam prep

NO.10 The prerequisite for every sale is?
A. The customer must have a business need for the service
B. The customer must know that they have that need
C. The customer must feel that addressing that need is a priority
D. All of the above
Answer: D

IBM   000-G01   000-G01 questions

NO.11 What defines Client Value.?
A. Superior Service
B. Server downtime
C. Business Value, Cost and a client's beliefs and assumptions
D. IBM MTS's unique services, features, and functions
Answer: C

IBM   000-G01   000-G01   000-G01 demo   000-G01 dumps

NO.12 What is a CRU?
A. A part that is designed to be safe and simple to replace
B. Circuit Resistor Union
C. Customer Replaceable Unit
D. A and C
Answer: D

IBM   000-G01   000-G01

NO.13 What does the abbreviation SWMA stand for?
A. It stands for Software Marketing
B. It means Software Maintenance
C. It is the acronym for Skills With Most Acceptance
D. It stands for Swap Mail
Answer: B

IBM practice test   000-G01 exam   000-G01 certification training   000-G01 dumps   000-G01 demo

NO.14 What are the factors to calculate the benefit of a reduced outage duration?
A. "Monthly value of a project", "Hourly resource cost", "Number of outages impacted"
B. "Hourly Outage Cost", "Reduced Outage Time", "Number of outages impacted"
C. "Hourly Outage Cost", "Reduced Outage Time", "Monthly value of a project"
D. "Hourly resource cost", "Reduced Outage Time", "Number of outages impacted"
Answer: B

IBM   000-G01   000-G01

NO.15 What are potential proof points for MTS services and references you can use?
A. Describe your proof points and references in general terms
B. General industry stories
C. Understand what is relevant to your client and describe your proof points and references in those terms
D. MTS Product Information - General information on service delivery issues
Answer: C

IBM   000-G01 certification   000-G01   000-G01 original questions   000-G01

NO.16 Where is ETS positioned within the MTS offering portfolio?
A. Base Warranty
B. Base Maintenance
C. IBM Committed Services
D. IBM Business Critical Services
Answer: D

IBM   000-G01   000-G01 pdf   000-G01 pdf   000-G01 test questions

NO.17 What does the abbreviation "ERIC" stand for?
A. Error Recovery Interface Coupler
B. Empathy, Read between the lines, Intelligent Questioning, Control
C. Emotion, Refine, Integrate, Collaborate
D. Explore, Refine, Influence and Confirm
Answer: D

IBM exam dumps   000-G01   000-G01 exam prep   000-G01 answers real questions

NO.18 What distinguishes ServicePac Essentials from other ServicePac's?
A. Support for multiple machines is combined in ServicePac Essentials and Virtualized Essentials
B. ServicePac Essentials combine several service offerings into one ServicePac
C. In addition to maintenance ServicePac Essentials commit IBM to perform a service within a given time
D. They offer only essential Maintenance, nothing else
Answer: B

IBM   000-G01   000-G01 answers real questions   000-G01 practice test

NO.19 Which of the answer(s) is(are) among the ETS Service Elements?
A. Remote Account Advocate Team, Review Calls
B. Performance tuning Service
C. Microcode change offering, Onsite Account Advocate (option)
D. Critical Situation management, Fix-time commitment for Software problems
Answer: A

IBM   000-G01   000-G01

NO.20 How does MTS deliver its value in Outage Prevention?
A. Proactive hardware services, "client-advocate" services, Harddrive Retention
B. Proactive hardware services, "client-advocate" services, access to information across multiple vendors
C. Proactive hardware services, ServicePac services, access to information across multiple vendors
D. Hardware Service Upgrade, "client-advocate" services, access to information across multiple vendors
Answer: B

IBM certification training   000-G01 certification training   000-G01

ITCertKing offer the latest 000-N32 exam material and high-quality CAT-440 pdf questions & answers. Our 70-487 VCE testing engine and 70-465 study guide can help you pass the real exam. High-quality C_TBIT44_731 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/000-G01_exam.html