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Exam Code: 920-183
Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)
One year free update, No help, Full refund!
Total Q&A: 56 Questions and Answers
Last Update: 2013-12-30

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NO.1 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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NO.2 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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NO.3 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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NO.4 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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NO.5 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.6 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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NO.7 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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NO.8 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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Exam Code: 922-100
Exam Name: Nortel (Communication Server 1000 Rls.4.0 to Rls.5.0 Delta)
One year free update, No help, Full refund!
Total Q&A: 30 Questions and Answers
Last Update: 2013-12-30

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NO.1 A customer is upgrading a Communication Server 1000S to a Communication Server 1000E Rls. 5.0.
Which hardware component replaces the Media Gateway 1000S controller card?
A. DSP Daughterboard
B. Media Card 32 Port Security
C. No hardware change required.
D. Media Gateway Controller card
E. Call Processor Pentium Mobile
Answer: D

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NO.2 A customer is upgrading to a Communication Server 1000E Rls. 5.0. To take advantage of features
supported by the Enterprise Common Manager (ECM) framework, which systems can be deployed as the
ECM? (Choose two.)
A. VxWorks Operating System and ISP 1100
B. Linux Operating System and IBM x306m
C. Linux Operating System and HP DL 320
D. VxWorks Operating System and HP DL 320
E. VxWorks Operating System and IBM x306m
Answer: BC

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NO.3 A customer is upgrading to Communication Server 1000E Rls. 5.0 and needs additional temporary IP
User Licenses for controlled load sharing between two systems.
Which statement is true regarding the licenses to be ordered and the use of additional IP User Licenses?
A. No additional licenses need to be ordered. If the customer runs out of IP User Licenses for the 1150E,
they can use the Basic IP User Licenses.
B. Basic IP User Licenses must be ordered. Regular IP Licenses will be used if the temporary license
count is exceeded.
C. Regular IP User Licenses must be ordered. Basic IP User Licenses will be used if the temporary
license count is exceeded.
D. Temporary User Licenses should be ordered. Basic IP or Regular IP User Licenses will be used if the
temporary license count is exceeded.
Answer: D

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NO.4 A customer has upgraded from a Communication Server (CS) 1000S to a CS 1000E Standard
Availability (SA). Due to their projected company and network growth, they are contemplating upgrading
to a CS 1000E High Availability (HA) system. Which component(s) differentiate a HA system from a SA
system?
A. a second CP-PM
B. enabling the HA software package
C. a second CP-PM and a CP-PM Call Server
D. a second CP-PM and enabling the HA software package
Answer: D

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NO.5 A customer is upgrading to a Communication Server 1000E Rls. 5.0. Which hardware components also
provide DSP services? (Choose two.)
A. 32-port DSP Daughterboard
B. 96-port DSP Daughterboard
C. 128-port DSP Daughterboard
D. Media Gateway Controller card (MC32B)
Answer: AB

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Exam Code: 920-806
Exam Name: Nortel (Nortel Advanced Data Networking Technology)
One year free update, No help, Full refund!
Total Q&A: 58 Questions and Answers
Last Update: 2013-12-30

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NO.1 Line-of-sight is one of the boundaries of Radio Frequency (RF) waves. They are also affected by
obstacles that can cause the waves to bend, bounce, or become distorted.Which type of electromagnetic
wave is a radio wave?
A.direct wave
B.ground wave
C.space wave
D.fluid wave
Answer: A

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NO.2 Click on the Exhibit button.
Using the exhibit, what do you call the measure of the amount of time the wave takes from the moment it
hits peak intensity to the moment it hits peak intensity again?
A.cycle
B.amplitude
C.frequency
D.wavelength
Answer: D

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NO.3 A large retail store has decided to use a wireless network to attach cash registers and computers to the
network, so that they can rearrange the floor layout without having to pull network cable every time they
rearrange displays. The issue is that when they first tried to implement IEEE 802.11b last year, there was
too much interference from other WLANs and cordless telephones, and the computers received very poor
signal strength.Which change would most help fix this problem?
A.Use 802.11g to increase the number of channels available.
B.Use 802.11a on the 5GHz range with more channels.
C.Use 802.11b on a non-standard channel to keep from conflicting with the other WLANs.
D.Use 802.11b on the alternate 5GHz range with more channels.
Answer: B

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NO.4 A customer would like to limit access to the research and development network to engineers and their
managers. These employees need the ability to login throughout the building on any PC and to access
the network remotely.Which solution will accomplish this?
A.machine-based authentication using RADIUS authentication
B.PC-based authentication using LDAP authentication
C.Extensible Authentication Protocol over LAN (EAPoL) with TACACS+
D.policy-based user provisioning with Enterprise Policy Manager and RADIUS
Answer: D

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NO.5 Click on the Exhibit button.
A customer is using PPP to communicate between two locations that are connected by a dial-up circuit.
They are having problems with the link and think that it is an issue with the CHAP authentication. They
have the ability to perform a packet capture on the circuit. They will create a filter looking at the protocol
field in the PPP header to reduce the volume of traffic they need to examine.
Which PPP protocol should they examine to see the CHAP authentication traffic during link setup?
A.Network Layer
B.Link Control Protocol (LCP)
C.Network Control Protocol (NCP)
D.Datalink Control Protocol (DCP)
Answer: B

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Exam Code: 920-221
Exam Name: Nortel (Nortel Convered Campus ERS Installation and Configuration)
One year free update, No help, Full refund!
Total Q&A: 59 Questions and Answers
Last Update: 2013-12-30

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NO.1 You are using the Nortel Network Command Line Interface (NNCLI) to modify a VLAN or a port. Which
NNCLI command mode are you using?
A.Global Configuration Mode
B.Interface Configuration Mode
C.Privileged EXEC Mode
D.Router Configuration Mode
Answer:B

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NO.2 If you do not know the IP address of an Ethernet Routing Switch 5510, how can you upload code?
A.Use Telnet.
B.Use Console Access.
C.Use the Web browser.
D.Use the Java Device Manager.
Answer:B

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NO.3 Which two statements are true about Power over Ethernet (PoE)? (Choose two.)
A.PoE requires a significant increase in power capacity.
B.PoE enables cooling systems and load-sharing power supplies.
C.PoE provides increased power, resiliency, and redundancy at low cost.
D.PoE is used to power IP telephones, Web cameras, and access points.
Answer:A D

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NO.4 A customer would like to configure an IP address for an existing VLAN on an Ethernet Routing Switch
5510. You use the following Command Line Interface (CLI) command sequence: From the initial CLI
prompt, enter privilege mode, enter config mode, enter config-if mode for the VLAN interface. Enter the
command, "ip address". What information do you enter next?
A.Enter the appropriate IP address of the backup CPU.
B.Enter the appropriate IP address and subnet mask in dotted decimal notation.
C.Enter the appropriate IP address for the out-of-band management port.
D.Enter the appropriate IP address for the in-band management port.
Answer:B

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NO.5 You can use the User Interface (UI) button on the Ethernet Routing Switch 5500 to temporarily reset a
switch to the default IP address. Which two statements are true about the default IP address set via the UI
button? (Choose two.)
A.The default IP address overrides the IP address currently in use by the switch stack.
B.The default IP address overwrites the onfigured IP address settings that are set via console, Command
Line Interface (CLI), or Web.
C.The default IP address changes if there is a change in the state of the switch, such as if the switch joins
or leaves a stack.
D.The default IP address is saved in NVRAM across resets of the switch/stack.
Answer:A C

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Exam Code: 922-103
Exam Name: Nortel (Communication Server 1000 Rls. 6.0 and IP Networking Design)
One year free update, No help, Full refund!
Total Q&A: 33 Questions and Answers
Last Update: 2013-12-30

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NO.1 Unified Communications Management (UCM) consists of three levels:
Network Level, System Level, and Element Base Level
At which level(s) can patching be controlled?
A. System Level only
B. Network Level only
C. Both System Level and Element Base Level
D. Both Network Level and Element Base Level
Answer D

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NO.2 A customer has IP Trunks configured between multiple sites. Astation user from one site attempts to
call a different site, butall trunks are busy What provisioning can be used to transparentlyprocess this
call?
A. The call will automatically process via PSTN with no additionalprovisioning.
B. The call will automatically process via the TIE lines with noadditional provisioning
C. Provisioning of the SIP Redirect Server will allow Fallback toPSTN.
D. Provisioning of the MCDN Alternate Routing feature will allowFallback to PSTN.
Answer D

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NO.3 A customer is opening two new branch offices and wants to use theirexisting Communication Server
(CS) 1000E RIs. 6.0 system. The mainsystem uses 22,150 IP telephones.
What is the maximum number of supported IP telephones that can beinstalled in the new branch offices
using Media Gateway 1000B thatwill remain survivable in the event of an IP connectivity loss tothe main
CS1000E or other Alternate Call Servers?
A 350
B 400
C 500
D 850
Answer A

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NO.4 A customer is expanding their operations to a second location.
They need to deploy a solution with support for 70 IP telephone usersthat can provide local survivability in
the event of a network failure.
In addition, they require support for 20 digital telephones.
Which two solutions should the customer consider? (Choose two.)
A. Media Gateway 10OOB
B. Survivable Media Gateway 1000E
C. Survivable Remote Gateway 1.5
D. Survivable Remote Gateway 503.0
Answer A B

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NO.5 Which statement most accurately describes the function of theTerminal Proxy Server (TPS) in a
Communication Server (CS) 1000E RIs.
6.0 system deployment for a typical single system network design?
A. The TPS provides web services access to the Call Server.
B. The TPS provides the function of virtual trunk allocation withouta physical presence in the hardware.
C. The TPS provides signaling between an IP telephone and the CallServer.
D. The TPS provides a direct media path between users in the CallServer domain and users In the SIP
domain
Answer C

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Exam Code: 920-183
Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)
One year free update, No help, Full refund!
Total Q&A: 56 Questions and Answers
Last Update: 2013-12-19

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NO.1 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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NO.2 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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NO.3 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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NO.4 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.5 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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NO.6 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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NO.7 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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NO.8 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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Exam Code: 920-320
Exam Name: Nortel (Meridian 1 Database)
One year free update, No help, Full refund!
Total Q&A: 53 Questions and Answers
Last Update: 2013-12-19

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NO.1 A telephone needs to be restricted from access to the Paging (PAG) route. If the PAG route
Trunk Access Restriction Group (TARG) equals 1, 3, 5, 6, 7, What should be the Trunk
Group Access Restriction (TGAR) of that telephone?
A. 0
B. 2
C. 4
D. 6
Answer: D

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NO.2 Certkiller .com's disaster recovery plan calls for off-site backup of its Meridian1 system
database, in case a disaster destroys the on-site copies of the system's configuration. How
would you fulfill this request for a Meridian1 Option 61C or 81C?
A. Optivity Telephony Manager (OTM) is the only way to crate an off-site backup for the
Meridian 1 Option 61C or 81C.
B. An auxiliary Floppy Disk Drive (Fdd) would need to be equipped on the Meridian 1 Option
61C or 81C to create the off-site backup.
C. Ensure that they have an extra blank PC Card (PCMCIA) blank memory card and that they
are properly trained to perform an Equipment Data Dump (EDD) on the blank card for off-site
storage.
D. Ensure that they have 2 MB (1.544 MB formatted capacity) blank floppy disks and that they
are properly trained to perform an EDD on the blank floppy disk for off-site storage.
Answer: D

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NO.3 Certkiller .com wants external calls at a particular station to forward to an administrative
assistant under busy or no answer conditions, but wants internal calls under busy or no
answer conditions to forward to voicemail. Which software feature should you use to meet
this request?
A. The Meridian Integrated Personal Call Director (MIPCD) application would be required to
route based on Caller ID
B. The feature Call Forward by Call Type (CFCT) routes calls receiving a no answer or busy to
separately defined dialing numbers (DNs) based on if the call is internal and external
C. The feature Call Forward by Call Type (CFCT) only routes calls receiving a no answer to
separately defined dialing numbers (DNs) based on if the call is internal and external, busy calls
always follow the hunt DN.
D. Call Forward by Call Type (CFCT) only routes call receiving a busy to separately defined
dialing numbers (DNs) based on if the call is internal and external, no answer calls always
follow the forward no answer (FNA) DN
Answer: B

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NO.4 The Human Resources department wants to have the HR help line?appear on everyone's
telephone (8 users) in the department. They want any available employee to answer "HR
help line" calls. In addition, they want to be able to receive as many simultaneous calls as
there are employees (8) in the department. What would you recommend to the customer?
A. An Automatic Call Distributor (ACD) queue must be setup in Load 32. The 8 employees are
then defined as agents of that ACD group.
B. A Uniform Call Distribution (UCD) list can be defined with the DN's of the 8 employees in
the Human Resources department.
C. A multiple Appearance, Single Call Arrangement DN (SCR or SCN) can be programmed as a
secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
D. A Multiple Appearance, Multiple Call Arrangement DN (MCR or MCN) can be programmed
as a secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
Answer: D

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NO.5 Certkiller .com has reported that some local calls are NOT going through (the caller hears
no ringing, etc.). Which two tools can the technician use to determine which trunk is
responsible? (Choose two.)
A. Use LD 80, to trace the DN of the telephone with the problem call. While the problem is
occurring, the output will identify the TN of the trunk for further testing.
B. Use LD 36, to list threshold overflows for the local route. Look for trunks with excessive
short holds and conduct further testing on those trunks using the TRK command in Load 36.
C. Use LD 80, to initiate a Malicious Call Trace (MCT) on the DN reporting the problem for the
date and time indicated in the problem report. This will identify the TN of the trunk involved.
D. Use LD 40, Call Detail Recording Diagnostic, to trace call history for the DN of the user
reporting the problem. From the CDR records output, correlate the call record time with the time
of the users problem call. The matching CDR record will identify the TN of the trunk that should
be tested.
Answer: A B

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NO.6 On A Non Direct Inward Dial (DID) incoming trunk, which overlay (LD) should you use to
route calls to an Automatic Call Distribution (ACD) DN 6000?
A. LD 16 AUTO (Auto Terminate) YES ATDN (Auto terminate DN) to 6000
B. LD 16 AUTO (Auto Terminate) YES and LD 14 ATDN (Auto Terminate DN) to 6000
C. LD 16 AUTO (Auto Terminate) YES and 15 ATDN (Auto Terminate DN) to 6000
D. LD 16 IDC (Incoming Digit Conversion) 27 and LD 49 IDTG (Incoming Digit Termination
Group) to 6000
Answer: B

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NO.7 Certkiller .com wants to be reassured that their customer data is safe on their Option 11C,
or Option 11C mini. How is the customer database backed up on these systems?
A. Optivity Telephony Manager (OTM) is required to backup the Meridian 1 Option 11C or 11C
mini to Meridian 1 Option 11C Hard Disk Drive (HDD).
B. The system backup procedure automatically backs up the customer configuration over the
Ethernet link to a customer provided server at midnight (daily).
C. The Equipment Data Dump (EDD) backs up the latest configuration database, including
recent service changes, by copying from the system's main memory (RAM) to the primary flash
ROM, Backup Flash ROM, and PCMCIA card (if one is present).
D. The EDD procedure backs up the latest configuration database, including recent service
changes, by copying from the system's main memory (RAM) to the Hard Disk Drive, and the
Floppy Disk Drive (FDD), if equipped.
Answer: C

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NO.8 The Customer Data Block (LD 15) is used define customer related timers when customizing
a Meridian1 system to customer requirements. Which timer is NOT defined in the
Customer Data Block (LD 15)?
A. switchhook flash timing
B. dial tone and Interdigit timeout
C. busy tone / overflow tone timeout
D. off hook alarm security timeout timer
Answer: D

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NO.9 Which procedure should you use to effectively implement Ethernet interface (ELAN) on a
Meridian1 system?
A. Use LD 17, Create host entries, Assign host to primary and/or Primary IP address(es), Set up
Ethernet subnet mask, Set up routing entry.
B. Use LD 117, Create host entries, Assign host to primary and / or secondary IP address(es), Set
up Ethernet subnet mask, Set up routing entry.
C. Enable the ELAN interface in LD 117, Use ipconfig to ensure that the IP address(es), subnet
mask and gateway have been auto-configured by the DHCP server.
D. Enable the ELAN interface in LD 17, Use ipconfig to ensure that the secondary IP address(es)
subnet mask and gateway have been auto-configured by the Dynamic Host, Configuration
Protocol (DHCP) server.
Answer: B

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NO.10 To ensure that customers are informed about Ethernet LAN ports, what information
should you provide the customer about Meridian1 system ELANs?
A. The Nortel Networks ELAN is used for system administration and must be directly connected
to a Customers LAN (CLAN).
B. The Nortel Networks ELAN is the Enhanced Local Area Network sued to perform system
backups across the network to a customer provided server.
C. The Nortel Networks ELAN is used for connection to other Nortel Networks applications and
must be protected from traffic on a Customers LAN (CLAN).
D. The Nortel Networks ELAN is always a closed private LAN, using a simple hub for
connecting the Meridian 1 system to Optivity Telephony Manager (OTM), CallPilot, or
Symposium.
Answer: C

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Exam Code: 922-102
Exam Name: Nortel (Nortel Converged Office for CS 1000 Rls. 5.x Configuration)
One year free update, No help, Full refund!
Total Q&A: 32 Questions and Answers
Last Update: 2013-12-19

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NO.1 While at a customer site installing a Nortel Converged Office solution, you test the Remote Call Control
and the Telephony Gateway feature with an IP telephone and Office Communicator 2007 client. You find
that the Remote Call Control and Telephony Gateway and Services feature is not working. After
troubleshooting you decide to review the basic requirements to deploy the solution. Which
Communication Server 1000 software package provides the Remote Call Control Telephony Gateway
and Services feature?
A.Package 77
B.Package 398
C.Package 406
D.Package 408
Answer:D

Nortel test answers   922-102   922-102

NO.2 You are dispatched to a customer site to assist with troubleshooting a Remote Call Control problem on a
Nortel Converged Office solution. You decide to turn on traces on the Communication Server (CS) 1000E
side of the solution. Which component on the CS 1000E performs the SIP CTI TR/87 functionality?
A.Network Routing Service
B.Signaling Server
C.Application Proxy server
D.Network Connect Service
Answer:B

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NO.3 The Multimedia Communications Manager (MCM) Rls. 3.0 user account, on the Windows 2003 R2
server, requires privileges to perform administrative tasks on the local machine. Which local groups does
the user account need to be in to properly manage the MCM Rls. 3.0 application? (Choose two.)
A.local groups: Administrators Group
B.local groups: RTC Local Group
C.local groups: RTC Server Applications
D.local groups: RTC Server Local Groups
Answer:C D

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NO.4 Click on the Task button. You have been asked to troubleshoot a Nortel Converged Office solution for a
Communication Server (CS) 1000 Rls. 5.0 network. The customer requirements include a centralized
numbering plan arrangement using SIP Trunking. Click on the component in the diagram that is required
as part of the centralized numbering plan for the network.
Answer:

NO.5 During the installation of a new Nortel Converged Office solution you decide to perform packet captures
while making some test calls. After some analysis of the packet capture, you notice that the dual-forking
functionality is not working. Which is the correct Class of Service setting to enable twinning on a PCA
Terminal Number (TN) in a Nortel Converged Office solution with OCS 2007?
A.PCAG
B.PGNA
C.PRMA
D.PCAM
Answer:D

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Exam Code: 920-172
Exam Name: Nortel (NCSS-Nortel Communication Control Toolkit Ris.6.0)
One year free update, No help, Full refund!
Total Q&A: 58 Questions and Answers
Last Update: 2013-11-17

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NO.1 You have just completed a new install of NCCT Rls. 6.0 and have verified that it is configured properly
and operational. You have just finished backing up the NCCT Database and wish to backup the
Symposium TAPI Database. Which of the following would you do perform the backup?
A. Make copy of the spdb.mdb file located in "C:\\Program Files\\Nortel\\CCT\\TAPI"
B. Make copy of the m1spdb.mdb file located in "C:\\Program Files\\Nortel\\Communication Control
Toolkit\\TAPI"
C. Run NCCT Database Administrator and Select the TAPI Database from the Database Drop Down
Menu then Click Backup.
D. Run NCCT Database Administrator and Browse to the TAPI Database location "C:\\Program
Files\\Nortel\\CCT\\TAPI" then Click Backup.
Answer: B

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NO.2 After you have restored the Symposium TAPI Database. What is the order in which the following
services need to be started?
A. NCCT Data Access Layer Service, NCCT TAPI Connector, NCCT Server Service Telephony Service,
ACDProxy Service
B. NCCT Data Access Layer Service, NCCT TAPI Connector, ACDProxy Service, Telephony
Service,NCCT Server Service
C. Telephony Service, ACDProxy Service, NCCT Data Access Layer Service, NCCT TAPI Connector,
NCCT Server Service.
D. NCCT Server Service, Telephony Service, ACDProxy Service, NCCT Data Access Layer Service,
NCCT TAPI Connector.
Answer: C

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NO.3 When you install the Communication Control Toolkit server, you must ensure that you have enough
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drive needed to install the NCCT database?
A. minimum of 1 GBytes and maximum size of 2.0 GBytes
B. minimum of 150 MBytes and maximum size of 1.0 GBytes
C. minimum of 68.1 MBytes and maximum size of 2.0 GBytes
D. minimum of 50.7 MBytes and maximum size of 2.1 GBytes
Answer: C

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NO.4 You are doing a backup of the NCCT Database after making substantial changes. You are asked to
name your backup. What should you always include in the name of your backups?
A. The version of TAPI.
B. The version of NCCT.
C. The date the backup was made.
D. The name NCCT backup somewhere in the name.
Answer: B

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NO.5 Of the following Third Party software which two does Nortel approve to be installed on a Nortel
Communication Control Toolkit server? (Choose two.)
A. AntiVirus
B. FTP Server
C. pcAnywhere
D. Microsoft Office
Answer: AC

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NO.6 The Embedded Local Area Network (ELAN Subnet) is a dedicated Ethernet TCP/IP Local Area
Network (LAN). The Customer Local Area Network (Nortel Server Subnet/CLAN) is the LAN to which
corporate services and resources connect. Which is not a rule for configuring the ELAN Subnet and
Nortel Server Subnet (CLAN)?
A. Configure the ELAN Subnet in the same subnet as the ELNK.
B. Configure the ELAN Subnet in a separate subnet from the Nortel Server Subnet.
C. The ELAN Subnet MAC address must be added before the Nortel Server Subnet MAC address.
D. Configure the ELAN Subnet and Nortel Server Subnet network as either completely separate or
integrated using a router.
Answer: C

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NO.7 You are upgrading to Nortel Communication Control Toolkit Rls. 6.0. You have a Communications
Server 1000/Meridian 1 with Symposium Call Center with Nortel IVR. Which two of the following Service
Provider Software is installed? (Choose two.)
A. TAPI 3.0
B. TAPI 3.1
C. IPML 2.1
D. IPML 4.0
Answer: BC

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NO.8 You are upgrading to Nortel Communication Control Toolkit Rls. 6.0. TAPI 3.0 is currently running. To
what version of TAPI will you have to upgrade?
A. TAPI 4.1
B. TAPI 4.0
C. TAPI 3.1
D. an upgrade in not needed
Answer: C

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NO.9 You must configure the Bindings order of the network interface cards using Network Connections from
the Control Panel or My Network Places Properties. What order do the NIC have to be in?
A. The order does not matter.
B. ELAN Subnet first then the Nortel Server Subnet (CLAN) second
C. Nortel Server Subnet (CLAN) first then the ELAN Subnet second
D. Depends on the connection rate of each: the higher rate is listed first.
Answer: C

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NO.10 You have been instructed to restore the current NCCT database schema. What is the file that you need
to use to restore the current database schema?
A. EmptyDB.zip
B. NCCT_Empty.zip
C. NCCT_Empty.bak
D. NNCCT_Empty.bak
Answer: D

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Exam Code: 920-183
Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)
One year free update, No help, Full refund!
Total Q&A: 56 Questions and Answers
Last Update: 2013-11-17

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NO.1 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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NO.2 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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NO.3 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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NO.4 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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NO.5 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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NO.6 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.7 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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NO.8 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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Exam Code: 920-337
Exam Name: Nortel (BCM50 Rls.3.0 BCM200/400 Rls.4.0 and BCM450 Rls.1.0 Sales)
One year free update, No help, Full refund!
Total Q&A: 60 Questions and Answers
Last Update: 2013-11-17

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NO.1 Which component or feature is unique to the BCM450 Rls. 1.0 platform?
A.base function tray
B.eight fax ports
C.music source
D.two LAN ports
Correct:B

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NO.2 Your customer wants to purchase a BCM solution. Their requirements include: two Media Bay
Modules (MBMs) with the capability to add an expansion unit redundant power supplies RAID 1
mirrored hard disks Which configuration meets these requirements?
A.the BCM50e configuration
B.the BCM 200 Redundant Feature Option (RFO) configuration
C.the BCM 400 RFO configuration
D.the BCM 450 Rls. 1.0 Standard configuration
E.the BCM 400 Standard configuration
Correct:C

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NO.3 A customer's BCM450 Rls. 1.0 system will be configured with 85 IP telephones and voicemail.
This system will also use over 30 digital telephones. What is required to provide sufficient
resources for this customer?
A.a 2/6 split
B.an expansion chassis
C.additional processor expansion cards (PECs)
D.a capacity expansion card (CEC)
Correct:D

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NO.4 A network administrator needs to calculate the maximum number of voicemail ports required on
their BCM 450 Rls 1.0 system. Which factor should be considered when making this determination?
A.The range is 0 to 48 ports with the Capacity Expansion Card installed.
B.The range is 0 to 32 ports without the Capacity Expansion Card installed.
C.Each voicemail port requires two media channel resources.
D.Each voicemail port requires two signaling channel resources.
Correct:B

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NO.5 A customer has a BCM400 that is performing all IPSec processing using software. They are
concerned about overloading the BCM400 processor with IPSec traffic processing. What is the
maximum number of simultaneous tunnels?
A.12 tunnels
B.16 tunnels
C.24 tunnels
D.30 tunnels
Correct:B

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NO.6 A company plans to implement a BCM solution with BCM Voice Messaging (CallPilot) and
Contact Center enabled. They are in the process of setting up a contact center. Which two items
should be considered when configuring the contact center? (Choose two.)
A.the number of IP trunks available
B.the number of DSP resources available
C.the number of Virtual Device Interface (VDI) channels available
D.the number of voice ports available
Correct:B D

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NO.7 A customer wants to purchase a BCM50 solution. They need to determine both the number and
type of Media Bay Modules (MBMs) to purchase that will support their extension requirements.
They require support for six analog trunks, 14 digital extensions, two fax machines, and two
single-line phones, and they may eventually add an analog device. Which two MBMs will meet
these requirements? (Choose two.)
A.one ASM 4 MBM
B.one ASM 8 MBM
C.one DSM 16 MBM
D.one 8x16 Combo MBM
Correct:B D

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NO.8 The BCM450 Rls. 1.0 base unit supports 100 IP sets. How many IP sets does the BCM450
support with the Capacity Expansion Card installed?
A.100
B.200
C.300
D.450
Correct:C

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NO.9 A new customer already has an ADSL modem supplied by the ISP. The customer requires:
remote access for management a firewall IP telephony VPN Branch Tunneling Which BCM50
model will best address the customer's requirements?
A.BCM50
B.BCM50a
C.BCM50e
D.BCM50i
Correct:C

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NO.10 If a 3/5 channel split is configured, which statement about the DS30 resources is true?
A.DS30 2 cannot be used by any module.
B.DS30 7 can be used by any module.
C.DS30 6 and DS30 7 cannot be used by any module.
D.DS30 6 cannot be used by any modules that require two busses.
Correct:D

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