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Exam Code: 3000-3
Exam Name: Avaya (Avaya Small and Medium Enterprise (SME) Communications Solutions Exam)
One year free update, No help, Full refund!
Total Q&A: 59 Questions and Answers
Last Update: 2014-02-20

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NO.1 An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time
the IP Office reboots the time changes to the wrong time. Which Windows command can be used to
determine if there is a time server on the network causing the change.?
A. time
B. time server
C. net time
D. get time
Answer: C

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NO.2 What should the telephone number field N in an ARS short code look like if you want to send out caller
ID for the number 3033211234 on an ISDN/PRI line?
A. NCLI3033211234
B. Nss3033211234
C. Ns3033211234
D. NCID3033211234
Answer: C

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NO.3 A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server.
What must be set in the servers so that the recordings move from the voicemail server to the
ContactStore server?
A. The Workgroup name must be in each server.
B. VoiceMail Pro must be part of the domain.
C. IP Office must be in a SCN.
D. The registry key is a string containing the name of the share.
Answer: D

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NO.4 Aplication can be used in Conjunction with one-X Portal to provide full softphone and call handing
capability for us
A. Office Voice Portal
B. Office Video Softphone
C. Office Phone Manager Pro
D. Office Softconsole
Answer: B

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NO.5 Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class B 24 Volt power supply
B. Class A 24 Volt power supply
C. Power-over-Ethemet switch conforming to 802.3af standards
D. 1151D1 Indiviual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Answer: C, D

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NO.6 Which item must be completed for an IP Office user to be counted in CCR as an agent?
A. User must be defined as an agent in one-X Portal.
B. force Account Code must be checked on the user s Supervisor tab.
C. CCR Agent Must be checked on the user s Supervisor tab.
D. User must be a member of a hunt group.
Answer: C

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NO.7 A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients
calling in. which combination of features best meets their needs?
A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B. ACD via VM Pro Commpaign Manager and a compaign database
C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.
Answer: D

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NO.8 The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me
conferencing ability. They will have a PRI at the main office and the remote office will use the main office
PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site
has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site
to support all digital telephones?
A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module.
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI
Trunk Card, one DS30 Module.
Answer: D

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NO.9 Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A. one-X Portal
B. IP Office Manager
C. Avaya telephones
D. VoiceMail Pro Clint
E. one-X Portal for IP Office
Answer: B, C

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Exam Code: 3200
Exam Name: Avaya (Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 65 Questions and Answers
Last Update: 2014-02-20

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NO.1 A customer had a catastrophic failure, and has just finished reloading a system. They would
like to restore all their data horn an ftp/sftp backup. Which statement described the first Step to
restoring their data in this manner?
A. Stop the voice system processing.
B. Install the latest service pack and patches.
C. Administer the TCP/IP settings
D. Reboot the Messaging Storage Server (MSS).
Answer: A

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NO.2 A system can be set up to run on either S8730, S8800, or HP DL360 G7 hardware that is
configured to just SIP integration.
Which two statements are true about the number of voice channels that an individual Messaging
Application Server (MAS) can support? (Choose two.)
A. In a Single Server configuration, the MAS can support a maximum of 48 voice channels.
B. An individual MAS server can support up 120 voice channels.
C. An individual MAS server can support up to 96 voice channels.
D. An individual MAS server can allow as many possible connections as the bandwidth to the
allows
Answer: A,C

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NO.3 A customer is migrating from Modular Messaging 3.0 on a S3400 server to Modular Messaging
5.2. Which two pieces of information must be obtained to successfully complete this migration?
(Choose two.)
A. the PBX translations
B. the original planning forms for the system that runs on release 3.0
C. the latest analyzed DCT file for the system
D. the private Messaging Application Server (MAS) and Messaging Storage Server (MSS)
NetBIOS name
Answer: B,C

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NO.4 Which backup type is supported for the Avaya Modular Messaging Single Server?
A. Type 2 or 4 DVD RAM cartridge
B. DVD-RW disk
C. FTP/SFTP backup
D. Norton Ghost
Answer: C

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NO.5 An installer is implementing a Modular Messaging Single Server configuration.
Which kind of file can the installer use to pre-populate data such as networking information in the
pre-installation web pages?
A. DCT
B. EPW
C. MSI
D. OVF
Answer: B

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NO.6 A technician wants to determine if Messaging is running and also the state of Internet
Messaging and Enhanced List Application Software.
On a Modular Messaging Message Storage Server (MM MSS), in which location of the Web
Administration pages can this information be found?
A. Reports -> System Evaluation
B. Server Information -> Server Status
C. Utilities -> Messaging DB Audits
D. Logs -> Messaging Start-Up
Answer: B

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NO.7 Which three statements are true about the Enhanced List Application (ELA) lists that can be
used? (Choose three.)
A. The administrator has to setup up an ELA shadow mailbox before users can send ELA
messages.
B. An ELA mailbox is like any other mailbox, allowing such operations as recording a name and a
greeting for the list, and allowing Call Answer messages to be distributed through ELA.
C. Administrators can restrict ELA lists so that users can't reply to messages they receive from the
list.
D. A Modular Messaging Message Storage Server (MSS) system supports a maximum of 250
ELA list and each ELA list can have a maximum of 250 members.
E. ELA members must be local subscribers and cannot be arbitrary e-mail addresses.
Answer: A,B,C

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NO.8 A customer is reporting a delay in receiving messages with their system. They have a 2
Messaging Application Server (MAS) and a Message Storage Server (MSS). The user did not
have any messages when leaving for the day. The next morning the message waiting indicator
was on, and the message was from a client that called the day before.
Which reports should be reviewed to troubleshoot this Issue?
A. Under Programs>Avaya Modular Messaging>Reporting Tools run the System Usage and U
Mailbox statistics reports.
B. Review the Administration History under Logs on the Message Store.
C. Review the Subscriber Activity log under Logs on the Message Store.
D. Review the Server Event log under Logs on the Message Store.
Answer: C

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NO.9 A technician is installing a service pack on a system that uses an Avaya Message Storage Server
(MSS) in a private Windows domain.
To ensure that the updates for the MSS are successfully Installed, on the Messaging Application
Server (MAS), which account should the installer log in as?
A. Corporate Domain User
B. Exchange Administrator
C. Domain Administrator
D. Local Administrator
Answer: D

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NO.10 An installer is manually configuring an Avaya Message Storage Server (MSS). When setting up
the network addressing, the installer must enter a host name for the MSS.
What would be a valid MSS host name in an implementation that uses the Aria TUI?
A. MM52mss-corp
B. MM52mss[corp\]
C. MM52mss_corp
D. MM52mss@corp
Answer: A,C

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Exam Code: 6104
Exam Name: Avaya (Avaya Wireless LAN Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 61 Questions and Answers
Last Update: 2014-02-20

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NO.1 Which statement describes the WLAN 8180 controller AC/DC power specification?
A. It operates only on AC power: 110 - 120 VAC / 60 Hz.
B. The maximum power consumption is 190 Watts.
C. Power over Ethernet (Pot) is supported on the ports in front panel.
D. Wireless Controller (WC) 8180 does not support dual power supply.
Answer: B

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NO.2 With WLAN management System (WMS) user role as ROLE_ADMIN , which actions can be
performed?
A. Create new users, create configuration, monitor
B. Create new users, monitor
C. Create configuration, monitor
D. Create new users, create configuration
Answer: C

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NO.3 A client calls and says that an employee disconnected his laptop docking station and
connected a
wireless router to the LAN using the station's Ethernet cable, and the 8100 system did not detect
the
presence of this unmanaged Access Point (AP). The client has globally enabled RF scanning.
Which two statements describe why the fit no system is behaving in this manner? (Choose two.)
A. The AP deployment is too sparse to allow successful triangulation on the router.
B. The outer is successfully mimicking a known managed AP.
C. The APs are operating at maximum load.
D. The deployment does not include WIDS/WIPS APs.
E. The APs are not configured to scan all channels.
Answer: B,D

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NO.4 A technician is replacing a failed WLAN Management System (WMS) server and wants to
import a
saved configuration onto the new server. The new Access Point (AP) license has already been
installed
on the new WMS and everything is working.
What is the best way to import a previously saved configuration?
A. Put the backup configuration files in C:\Program Files\Avaya\WMS\conf and restart WMS.
B. Manually add all WC(s) in the domain, and then sync the policies from the Active Mobility
Domain
Controller (AMDC).
C. Put the backup configuration files in C:\Program Files\Avaya\WMS\backup and then in WMS go
to
configuration to Database Backup and choose the file to be imported.
D. Load the backup configuration directly into MySQL.
Answer: B

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NO.5 A technician is performing an initial configuration on a Wireless Controller (WC).
Which command will accurately set the IP address to 10.127.4S.20 with a 24 bit network mask on a
network with no default gateway.?
A. ip address 10.127.45.20/24 default-gateway none
B. ip address 10.127.45.20.255.255.0 0.0.0.0
C. ip address 10.127.45.20 255.255.255.0 default-gateway 0.0.0.0
D. ip address 10.127.45.20/24 default-gateway 0.0.0.0
Answer: C

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NO.6 Which two DHCP options are required for a Wireless LAN client? (Choose two)
A. DHCP option 3 - Router (Default Gateway)
B. DHCP option 6 - DNS Server D C) DHCP option 12 - Host Name
C. DHCP option 15 - DNS name
D. DHCP option 43 - Vendor specified option for switch discovery
Answer: A,D

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NO.7 A customer has deployed an Avaya WLAN 8l00 system with minimal coverage and has placed
all of the Access Points (APs) in operational mode.
Assuming that the customer has deployed no other wireless security measures, which behavior
should
their technicians expect when they enable rogue AP threat mitigation?
A. The APs will send de authentication messages to all rogue APs and their associated clients with
Basic
Service Set Identifications (BSSIDs) different from their own.
B. The APs will scan the legal channels, build a rogue mitigation list, and send de-authentication
messages to the rogue APs.
C. The APs will send de authentication messages to the clients associated to rogue APs operating on
the
same channel as the managed AP.
D. The APs will scan all channels, build a rogue mitigation list, and send de-authentication messages
to
all rogue APs and their associated clients.
Answer: D

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NO.8 A technician working for a multinational company is using the Captive Portal (CP) features to
localize the welcome screen that company guests see at each location.
What must be done to ensure the correct welcome screen appears at a given site?
A. Copy the correct image to the central http/https server for the Mobility Domain.
B. Customize welcome screen of CP on each Wireless Controller.
C. Set the Remote Authentication Dial in User Service (RADIUS) session-display attribute in the
Guest
group profile to return the configured value of the image file.
D. Set the local database on the wireless Controller to present the image to all unauthenticated
users.
Answer: A

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NO.9 Which statement describes the relationships between AP profile, radio profiles, and network
profiles?
A. Radio profiles refer to AP profile, which in turn refer to network profiles.
B. The AP profile refer to AP profiles for radio specific settings and network profiles for SSID specific
settings.
C. Network profiles refer to AP profiles for mapping SSIDs to APs, and AP profiles refer to radio
profiles
for radio specific settings.
D. The three are linked together in the configuration by mobility profiles which logically map them
to each
other.
Answer: B

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NO.10 Which two DHCP configuration stops must be accomplished for an Access Point (AP) to
identify a
Wireless Controller (WC) to manage it? (Choose two.)
A. The sub-option 08 with value "AVAYA AP" must he Included before other sub options.
B. The prefix "AVAYA-AP" must be included before the list of IP addresses.
C. The IP address of the Active Mobility Domain Controller (AMDC) and Backup Mobility Domain
Controllers (BMDC) must be provided in the 43 field. The AMDC will ensure the AP gets assigned to
the
correct WC.
D. The IP address of any WC in the domain may be provided in the option 43 field. APs will get
assigned
to the correct WC even if it isn t the same IP address as listed in the option 43 field.
E. If the AP needs to be managed by a particular WC, the IP address of that specific controller in the
option 43 field must be specified.
Answer: A,E

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Exam Code: 132-S-712
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2014-01-30

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NO.1 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

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NO.2 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

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NO.3 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

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NO.4 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

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NO.5 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

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NO.6 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

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NO.7 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

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NO.8 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

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when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

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able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

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Exam Code: 3107
Exam Name: Avaya (Avaya Session Border Controller Enterprise Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 65 Questions and Answers
Last Update: 2014-01-17

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NO.1 Which entity can also function as the Personal Profile Manager (PPM) for a Remote worker
cluster?
A. System Platform
B. Session Manager
C. Communication Manager
D. System Manager
Answer: B

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NO.2 What do Media Interfaces define?
A. The IP addresses and ports for media
B. The IP addresses and URIs
C. The RTP and TCP ports for media
D. The TLS and RTP ports for media
Answer: A

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NO.3 How many networks are subnets are required to commission the SBC and implement SIP
trunking
on an SBC located in the DMZ?
A. 1
B. 2
C. 3
D. 4
Answer: D

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NO.4 Where do you implement the restriction that equipment can make calls only during a defined
period of the day?
A. Routing Profile
B. Domain Polity Administration
C. Topology Hiding Profile
D. Signaling Interface
Answer: B

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NO.5 The site survey gathers what kind of information?
A. Configuration, topology, IP addresses
B. Network bandwidth test results
C. Customer readiness data
D. Server models
Answer: C

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NO.6 If the Remote Worker cluster is using a Real Server IP and Real Server Port, over which
protocols
are these registration requests routed?
A. HTTP/HTTPS
B. LDAP/PPM
C. FTP/SFTP
D. RTP/SFTP
Answer: A

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NO.7 When installing either configuration on the same hardware, which statement describes the
relationship between the standalone SBC and the SBC + EMS (“all-in-one”)?
A. The standalone SBC software is the same as the SBC + EMS (“all-in-one”) software.
B. The standalone SBC and the SBC + EMS (“all-in-one”) must be controlled by the same EMS.
C. The standalone SBC and the SBC + EMS (“all-in-one”) are identical, regardless of hardware
platform.
D. The standalone SBC requires a different EMS from the SBC + EMS (“all-in-one”).
Answer: A

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NO.8 Which pair of elements are configured in a Server Profile?
A. The IP address, the transport protocols
B. The QoS and auto-negotiation settings
C. The Time of Day rules and server FQDN
D. The default gateway and NTP IP addresses
Answer: A

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Exam Code: 3202
Exam Name: Avaya (Avaya Aura Conferencing (R7.x) Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 68 Questions and Answers
Last Update: 2014-01-17

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NO.1 An administrator has a new license file for Avaya Aura® conferencing 7.
Which step should the administrator take to install the new license file?
A. Log onto the Communications Manager CDOM, then go to license and copy and paste the new
license file.
B. Log onto the Conferencing 7, then go to Element Manager and upload the new license file.
C. Log onto System Manager, then go to License and upload the new license file.
D. Log onto the System Manager CDOM, then go to Security and copy and paste the new license
file.
Answer: B

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6. The Avaya Aura® Conferencing 7 system has 10 components.
Which two components are parts of the Web Server Group? (Choose two.)
A. Web Collaboration Management Server (WCMS)
B. Avaya Media Server (AMS)
C. Document Conversion Server (DCS)
D. Application Server (AS)
Answer: A,B

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7. During installation of the Avaya Aura® Conferencing 7 software, which prompt will the installer
receive?
A. The staging username
B. The deployment type or staging file to be used
C. The operations file be used
D. The operations file or deployment name to be used
Answer: B

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8. The conferencing moderator dialed into the conference room successfully using moderator
code,
and was also able to successfully launch Collaboration Agent. However, the web conference could
not be launched from the Collaboration Agent.
What is causing this problem?
A. During the conference user provisioning, the conference administrator did not enable the Web
Conferencing Server feature specific to this user.
B. The web conferencing URL was not added to the hosts file on the Media Server.
C. The Web Conference Server Was not added or configured in Provisioning manager.
D. The Document Conversation Server was not configured.
Answer: C

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NO.2 When viewing alarms in the browser, what is the default order that alarms appear?
A. Warning, Minor, Major, Critical
B. Major, Critical, Minor, Warning
C. Minor, Warning, Critical, Major
D. Critical, Major, Minor, Warning
Answer: A

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NO.3 On the Avaya Aura® Conferencing 7 system, which two actions are involved in configuring the
Media Server and Media Server cluster? (Choose two)
A. Log onto Provisioning Manager and configure it under “Conference of Service”.
B. Log onto the EM console, and configure it in the sub menu “Media Server Resource” under the
Feature Server Elements.
C. Log on to Provisioning Manager and configure “Media Server Resource” under System
Management Tab.
D. Log onto WCS server and configure the Media Resource in the Collaboration Agent window.
Answer: B

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NO.4 Which SIP Monitoring field must be selected to allow the System Manager to manage
bandwidth
on the Avaya Aura® Conferencing 7 SIP Entity?
A. SIP Link Monitoring
B. Supports Call Admission Control
C. Primary Session Manager Bandwidth Association
D. SIP Domain
Answer: A

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NO.5 What is the requirement for Avaya Media Servers to be grouped into an Avaya Media Server
Cluster?
A. They must share the system default setting.
B. They must share common power supply.
C. They must share the same physical location.
D. They must share the same server name.
Answer: A

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Exam Code: 132-S-712
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2013-12-26

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NO.1 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

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NO.2 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

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NO.3 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

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NO.4 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

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NO.5 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

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NO.6 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

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NO.7 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

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NO.8 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

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NO.9 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

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NO.10 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

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Exam Code: 132-S-100
Exam Name: Avaya (Avaya Sales Certification Specialist)
One year free update, No help, Full refund!
Total Q&A: 49 Questions and Answers
Last Update: 2013-12-26

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NO.1 .In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make
good decisions on behalf of customers and to provide personalized customer service?
A. Access to actionable customer data through a single database and reporting platform
B. Ability to extend applications outward through the enterprise
C. Access convenient communications capabilities to find and reach people more effectively
D. Best practice use of technology
Answer: A

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NO.2 .Who determines the maintenance renewal strategy when a Partner has previously sold a
maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service
Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: C,D

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NO.3 .Which is NOT a common business problem addressable by Avaya's IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systemsthat are expensive to maintain
D. Disconnected branch offices
Answer: A

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NO.4 .Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which
of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

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NO.5 .Which are the three basic functions of the Communication Manager Software?
A. PBX functionality,Contact Center functionality, Mobility Server
B. PBX functionality, Mobility Server, IPSoftphone
C. Mobility Server,Contact Center functionality, DoS Protection Server
D. Contact Center functionality, PBX functionality, SIP Enablement
Answer: A

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NO.6 .SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A. Presence
B. Metrics
C. Call volume
D. Process
Answer: A

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NO.7 .A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A. Measurable using Key Process Indicators
B. Measurable using Key Performance Indicators
C. Measurable using Key Process Instances
D. Measurable using Key Primary Indicators
Answer: A

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NO.8 .Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational,
and have complex business models?
A. Very-small-sized
B. Small-sized
C. Mid-sized
D. Large-sized
Answer: D

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NO.9 .Avaya will have direct resources assigned for primary coverage for which two of the following
account types? (Choose two.)
A. Non Global / US Named
B. US Named
C. Global
D. All account types
Answer: B,C

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NO.10 .A key capability of Avaya's IP Telephony solutions is to extend customer announcements,
voicemail greetings, and other applications from the core to the branches, enabling _____.
A. A higher TCO
B. Branch office managers to maintain and administer their own communications systems
C. Consistent user experiences
D. Each user to have a different, customized experience
Answer: C

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Exam Code: 6002.1
Exam Name: Avaya (Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 69 Questions and Answers
Last Update: 2013-12-26

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NO.1 A customer is planning to upgrade from CM 5X to CM 6.0 an existing 8510 server.
What is the total minimum memory requirement for this upgrade?
A. 4 GB RAM
B. 8 GB RAM
C. 12 GB RAM
D. 16 GB RAM
Answer: B

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NO.2 Which three are tests that can be performed to Verify a communication manager Messaging 6.0
application is working properly? (Choose three)
A. Verify the hunt group status
B. Check the messaging port status using the display port command
C. Call the messaging Hunt Group
D. Check the messaging port status using the status port command
E. Perform message waiting indication test
Answer: A,C,E

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NO.3 Which two series support RAID 5 configuration for CM6.0? (Choose two)
A. S8730 Server with 8 GB RAM
B. S8800 Server with 12 GB RAM
C. S8510 Server with 8 GB RAM
D. S8300D Server with 8 GB RAM
Answer: B,C

Avaya test   6002.1   6002.1

NO.4 Hunt group number 99, with group extension 4199, is administered for messaging.
Which command needs to be executed at the SAT terminal to troubleshoot hunt group 99?
A. Shoe tracelog huntgroup 4199
B. View logs real time huntgroup 99
C. Display real time logs hunt group 99
D. List trace hunt-group 4199
Answer: D

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NO.5 A customer needs to set up SIP integration on Communication Manager Messaging Application
What are three pieces of information that are needed to meet this requirement? (Choose three)
A. Signaling group number
B. SIP domain
C. Transport Method
D. Extension length
E. Hunt Group number
Answer: B,C,D

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NO.6 On a media gateway G450, which slots are permitted for the MM 342?
A. V1 and V2
B. V6 and V6
C. V3 and V8
D. V5 and V7
Answer: C

Avaya   6002.1   6002.1   6002.1 practice test   6002.1

NO.7 Which gateway command resets the Gateway back to factory default?
A. Reset
B. Restart
C. Softboot
D. Nvram init
Answer: D

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NO.8 Which screen is used while upgrading the system platform from release 6.0.0.09 to release 6.0.0.11?
A. Communication manager Web interface
B. Console domain Server Management Path management
C. Console domain Server Management Platform Upgrade
D. Console domain Virtual Machine Management
Answer: C

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NO.9 When troubleshooting a system fault, if the web interface or SAT are unavailable, which method should
be used?
A. SAL
B. TTY2
C. CLI
D. MODEM
Answer: C

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NO.10 Which three statements about CM_Duplex CM 6.0 are true?
A. Software duplication is available, but hardware duplication is not available.
B. The S8510 server is not used for duplication
C. Server duplication is configured via Failover
option on CDROMs web interface
D. S8730 with DAL 2 card does not support server duplication in CM 6.0.
E. The CM duplex template supports CMM
Answer: A,B,D

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Exam Code: 6207.1
Exam Name: Avaya (Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2013-12-26

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NO.1 A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1
Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality
Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the
"Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being
recorded correctly.
What are two possible reasons for this? (Choose two.)
A. The field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned the
recorder ports. The field "Can be a Service Observer" is set to "N" for the COR assigned to the extension
b-ordered.
B. The field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the extension
being recorded.
C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
recorded.
Answer: CD

Avaya study guide   6207.1   6207.1

NO.2 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

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NO.3 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

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NO.4 It is stronglyrecommendedto install theRedHatoperatingsystem (OS) from the kickstartfile(ks.cfg).
Which three components are necessary to create a ks.cfg file using the kickstarttool? (Choose three)
A. The IP addresses of the network interfaces
B. The name of extraRedHat Package manager (RPM) packages tobe installed
C. TheMAC address of the NetworkInterface Card(NIC) Eth0
D. The IP address of the Network Timeprotocol (NTP)server
E. The/var partition size
Answer: ADE

Avaya   6207.1   6207.1   6207.1 test answers   6207.1

NO.5 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

Avaya   6207.1   6207.1

NO.6 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

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NO.7 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

Avaya test   6207.1   6207.1 test questions

NO.8 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

Avaya   6207.1   6207.1

NO.9 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

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NO.10 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: AC

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